SHIPPING POLICY :
ALL SALES ARE FINAL !! WE DO NOT OFFER REFUNDS, EXCHANGES, OR RETURNS.
Pre Order :
The Cheveux Collection offer pre order for majority bundles and wig order. If an item is a pre order it will be in the description. PROCESSING TIME FOR PRE-ORDER WILL TAKE 5-7 BUSINESS DAYS AND SHIPPING TIME WILL TAKE 2-3 BUSINESS DAY. So please order at least 2 weeks in advance if you want your hair for a special Occassion. Majority of are units and bundles are PRE-ORDER. IF YOU WOULD LIKE TO KNOW IF WE HAVE ITEMS ON HAND PLEASE EMAIL US OR FOLLOW US ON INSTAGRAM BECAUSE WE UPDATE OUR INSTAGRAM DAILY!!!
General Shipping:
Processing time for orders can generally take 1-3 business Days with shipping time being 2-3 business days. Once everything is shipped off we will be sure to send off the tracking number and communicate effectively through out the entire process. Also we require that all packages be SIGNED to prevent your order from being stolen or delivered to the wrong address!
Order Cancellation:
All customers have up to 24 hours to cancel their order. Each cancelled order will be fully refunded along with the shipping charge. After 24 hour you will not be allowed to cancel your order and you will not be able to receive a refund !!
If you have any questions regarding our policy please be sure to email us or go to our contact page and we will be sure to answer any questions you have !!